Business Development Manager

4 weeks ago


Horsham, Pennsylvania, United States Interstate Building MTC, Inc. Full time
Job Title: Account Manager

Job Summary:

We are seeking a highly skilled Account Manager to join our team at Interstate Premier Facilities Services. As an Account Manager, you will play a crucial role in maintaining positive client relationships and ensuring the delivery of top-notch services.

Key Responsibilities:

Assist field teams in understanding client needs and challenges by providing timely and effective support, aiming to enhance client satisfaction.

Contribute to building and maintaining strong client relationships, understanding their expectations, and collaborating with field teams to meet those needs.

Support the implementation of client management strategies, communication techniques, and problem-solving approaches to ensure high levels of client satisfaction.

Help coordinate the provision of resources, including technical expertise and support services, to enable field teams to deliver exceptional customer service to clients.

Participate in addressing client concerns, resolving issues promptly, and implementing corrective actions to uphold positive client relationships.

Aid in gathering client feedback and insights from field operations, assisting in the analysis to identify improvement areas, and implementing strategies to boost client satisfaction.

Support field teams' training and development efforts by identifying needs, suggesting training programs, and providing resources to enhance their client-facing skills.

Assist in overseeing quality assurance processes to ensure services meet client expectations, organizational standards, and industry regulations.

Work alongside field teams to identify and address potential risks to client satisfaction, actively contributing to preventive measures.

Requirements:

Associate degree or equivalent experience in business administration, management, or a related field.

Minimum of 5 years of experience in customer service, client management, field support, or a related area.

Demonstrated ability in customer service or client relationship management.

Strong interpersonal and communication skills.

Ability to work collaboratively in a team and support a dynamic work environment.

Problem-solving capabilities and attention to detail.

Note: This job description outlines the core responsibilities and qualifications for the Account Manager role. Responsibilities may evolve to meet the changing needs of the company.

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