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Returns Operations Supervisor

2 months ago

Pflugerville, Texas, United States Moto Enterprise LLC Full time
Job Description

As a Returns Operations Supervisor focusing on Amazon returns for motorcycle parts, accessories, and gear, you will be instrumental in maximizing profit recovery and ensuring smooth operations within our e-commerce organization. Your knowledge of the motorcycle sector will be crucial as you oversee the returns process, respond to customer inquiries, and uphold our commitment to high-quality products and outstanding service.

Key Responsibilities:

  1. Management of Amazon Returns:
    • Expertly navigate Amazon's return system, utilizing your understanding of motorcycle products to comply with their policies and procedures.
    • Ensure adherence to Amazon's requirements for return authorization, labeling, and documentation, specifically concerning motorcycle parts and accessories.
    • Leverage your expertise in motorcycle products to assess returned items for damage, defects, or discrepancies, and determine the appropriate course of action for each case.
    • Work collaboratively with relevant departments to reintegrate returned motorcycle parts and accessories into inventory, ensuring accurate stock levels and availability for customers.
    • Coordinate with suppliers or manufacturers for warranty claims, repairs, or replacements as needed, maintaining quality standards and customer satisfaction.
  2. Process Enhancement and Optimization:
    • Identify and implement opportunities to improve the returns process for motorcycle parts, accessories, and gear, drawing on your industry insights and customer feedback.
    • Collaborate with cross-functional teams, including product management, marketing, and operations, to execute enhancements that boost efficiency and customer satisfaction.
    • Stay updated on the latest trends, innovations, and developments in the motorcycle industry, contributing to a culture of continuous improvement and excellence.

Qualifications:

  • High school diploma or equivalent; a bachelor's degree is preferred.
  • Prior experience in customer service, retail, e-commerce, or logistics, with a focus on returns management in the motorcycle industry is preferred.
  • Strong knowledge and passion for motorcycles, including familiarity with motorcycle parts, accessories, and gear.
  • Understanding of Amazon's returns system and policies, particularly in relation to motorcycle products, is highly desirable.
  • Meticulous attention to detail and the ability to accurately evaluate product condition, compatibility, and quality.
  • Excellent communication skills, both written and verbal, with a customer-centric approach and technical proficiency.
  • Proficient in using computer systems and software for data entry, inventory management, and communication.
  • Ability to work independently, prioritize tasks, and excel in a fast-paced, dynamic environment.

Benefits:

  • Competitive salary based on experience.
  • Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for professional growth and advancement within the company.
  • A dynamic and inclusive work environment with a collaborative team culture.