Health Coach RN

1 month ago


Philadelphia, Pennsylvania, United States Independence Blue Cross Full time
Job Title: Health Coach RN

As a Health Coach RN with Independence Blue Cross, you will play a vital role in providing health coaching and case management services to members across the continuum of health. Your primary responsibility will be to work under the direction of the Care Management Manager to develop and implement care plans that promote health and wellness, prevent disease, and improve quality of life.

Key Responsibilities:
  • Function as a primary nurse for members, providing health coaching and case management services to promote health and wellness, prevent disease, and improve quality of life.
  • Engage with members to develop and support their ability to self-manage their health, including coaching and intensive case management.
  • Provide clinical coaching support to members seeking assistance with acute symptoms, chronic conditions, and health information.
  • Conduct assessments to identify needs and develop care plans that promote health and wellness, prevent disease, and improve quality of life.
  • Work with members, families, and healthcare teams to identify and address barriers to adherence to physician plans of care and achieve lifestyle-improving goals.
  • Proactively incorporate lifestyle improvement and prevention opportunities into member interactions and coaching.
  • Communicate with physicians and other healthcare professionals to facilitate care coordination and ensure high-quality, cost-effective services are delivered.
  • Monitor the quality of service and communicate safety issues to the manager.
  • Identify and provide access to online, telephonic, and community-based resources that can assist members in achieving and maintaining their personal health goals.
  • Provide exceptional customer service and maintain accurate information in the associate self-serve program.
  • Attend educational programs and training to maintain state licensure, CCMC licensure, and updated knowledge of Health Coach processes.
Qualifications:
  • Current, active, and unrestricted Pennsylvania (PA) Registered Nurse licensure.
  • Three years of clinical, case management, and/or disease/condition management experience.
  • Professional certification in oncology (ONS/OCN) preferred but not required.
  • Exceptional communication and problem-solving ability.
  • Ability to work flexible hours.
  • Basic computer skills.
  • Strong clinical knowledge.
Work Environment:

This role is fully remote, and the incumbent will not be required to report to one of Independence's physical office locations to perform the work. However, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.

Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.


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