Service Desk Specialist III

6 days ago


Sacramento, California, United States Sutter Health Full time

Job Summary:

This role is responsible for providing first-level technical support to clients via various communication channels. The ideal candidate will possess excellent problem-solving skills, strong communication abilities, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

* Respond to client inquiries and resolve technical issues in a timely and professional manner
* Provide technical support for IS applications and technology
* Collaborate with internal teams to develop and maintain quality service standards

Requirements:

* High School Diploma or equivalent required
* 2 years of recent relevant experience
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work independently and prioritize tasks effectively
* Ability to type 45+ words per minute

Work Environment:

* This is a full-time position with a varied schedule
* The role is eligible to work from home within the Sutter Health Northern California footprint

Benefits:

* Competitive hourly rate: $36.59 - $54.89
* Comprehensive benefits package

Equal Opportunity Employer:

Sutter Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.



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