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Luxury Brand Pre-Sales Consultant

2 months ago

Melbourne, Florida, United States Percepta Full time
Job Overview

Requisition Title: Pre-Sales Agent & Concierge

At Percepta, we pride ourselves on delivering exceptional service across the markets we serve. As a Pre-Sales Agent & Concierge, you will play a crucial role in crafting and providing outstanding customer experiences while being part of a distinctive organizational culture.

Key Responsibilities

The Pre-Sales Agent & Concierge serves as the Subject Matter Expert (SME) for all customer inquiries related to the purchase of luxury vehicles. The primary objective of the Concierge Department is to enhance customer satisfaction and foster brand loyalty by proactively promoting products and services from the pre-sales phase through to the purchase.

Your responsibilities will include:

  • Engaging in multi-channel communication with potential and existing customers via chat, phone, email, and SMS to address inquiries regarding luxury products and services.
  • Providing detailed explanations of services and special promotions, collaborating with local retailers to assist customers in locating vehicles while adhering to established guidelines.
  • Documenting every customer interaction meticulously, including follow-up actions and resolutions.
  • Meeting specified performance targets as determined by Operations Management.
  • Participating in various projects and tasks assigned by management and supervisors.
  • Assisting customers with technical issues related to online vehicle configuration tools and addressing queries about vehicle specifications and pricing.
  • Offering constructive feedback and recommendations to management regarding potential improvements.
  • Aiming to deliver exceptional customer service, characterized by meticulous attention and professional guidance, thereby increasing the likelihood of vehicle purchases.
  • Providing support for various online tools, eCommerce processes, and subscription-related inquiries.
  • Ensuring compliance with Percepta's policies and procedures.
Qualifications

Education:

  • High School Diploma or equivalent required.
  • Associate's or Bachelor's degree preferred.

Experience:

  • A minimum of 1 year of demonstrated sales experience in luxury brands is required.
  • At least 3 years of experience in a contact center environment is required.
  • Experience in the automotive industry, hospitality, or luxury sectors is preferred.
  • Familiarity with dealer operations is a plus.
  • Previous exposure to professional office environments (e.g., medical, financial) is advantageous.

Skills:

  • Strong active listening abilities, complemented by effective probing questions.
  • Excellent oral and written communication skills, including proficiency in spelling, punctuation, and business email etiquette.
  • Demonstrated interpersonal skills with the ability to persuade and influence.
  • Capability to thrive in a team-oriented environment.
  • Genuine interest in building relationships and engaging with customers.
  • Strong organizational and prioritization skills.
  • Flexibility to adapt to varying schedules.
  • Intermediate computer skills, including proficiency in web browsing, email (Microsoft Outlook), chat, Microsoft Excel, and Word.
  • Professional representation of Percepta in all interactions with internal and external stakeholders.
Compensation and Benefits

Compensation includes a base rate of $19.30/hr, plus potential commissions of up to 10%. Benefits include:

  • Health, Dental, Vision, and Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Paid Vacation/Sick Time and Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Opportunities
  • Employee Rewards Program
About Percepta

Founded in 2000, Percepta operates contact centers globally, dedicated to providing seamless customer experiences. Our core values drive our organization, ensuring that every team member is treated with respect and support, fostering a culture of service, teamwork, and career growth.