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HVAC Service Manager

2 months ago

New York, New York, United States HTS Engineering Full time

Role Overview

As an HVAC Service Manager at HTS Engineering, you will lead a team of field technicians to deliver exceptional customer service and drive business growth. This role requires strong leadership, communication, and problem-solving skills to oversee the day-to-day activities of a field-based service portfolio.

Key Responsibilities

  • Lead a team of field technicians to ensure productivity, consistency, and quality
  • Develop and manage customer relationships through issue resolution and communication
  • Set and monitor goals for overall team growth and profitability
  • Work with direct reports and project leads to create effective staff training and development plans
  • Take responsibility for safety performance and program compliance
  • Drive labor and material growth
  • Manage to grow maintenance agreement expansion for your service team
  • Meet with customers to ensure satisfaction and retention as well as prospects for additional service opportunities
  • Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction
  • Review work orders, invoices and time reports for accuracy and to ensure efficient management of accounts
  • Be accountable for communication within the organization as well as with vendors, suppliers, customers, contractors, and operators

Requirements

  • 5 years related HVAC experience managing a team with financial objectives, plus 1-2 years supervisory experience
  • Knowledge of HVAC systems, equipment, and building automation controls
  • Experience in managing a P&L, forecasting, utilization of metrics, costing principals, and contracting
  • Excellent verbal and written communication skills
  • Strong computer skills in a Microsoft Office platform
  • Strong interpersonal and collaboration skills
  • Excellent problem-solving abilities

What We Offer

  • Competitive Salary
  • PTO
  • Medical/Dental/401k
  • Training Available