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Client Support Representative

2 months ago

Columbus, Ohio, United States Columbus Region Full time

Customer Service Specialist

As a vital member of our team, you will be responsible for managing incoming customer service inquiries. Your role will involve:

  • Handling customer calls with professionalism and efficiency.
  • Addressing and resolving customer complaints related to product sales and service issues.
  • Providing assistance to customers facing service-related challenges.
  • Delivering exceptional customer service and fostering positive customer relations.
  • Taking incoming calls from customers seeking assistance.
  • Resolving various customer service problems and issues effectively.

Key Responsibilities:

  • Ensure high-quality customer service for all clients.
  • Address and resolve product or service-related issues promptly.
  • Manage customer requests and issues to maximize satisfaction.
  • Support customer orders, including new account setups.
  • Handle service-oriented inquiries and concerns.
  • Maintain high levels of customer retention and satisfaction.
  • Monitor and address customer complaints within the service department.
  • Verify information and respond to customer inquiries accurately.
  • Ensure outstanding customer service at all times.
  • Maintain detailed reports on customer service interactions.
  • Continuously improve the customer service function and overall customer experience.
  • Resolve issues related to customer service or refunds efficiently.
  • Greet customers and assess their needs effectively.
  • Provide exceptional service by understanding and addressing customer requirements.

Location: Columbus, OH

Industry: Customer Service Representatives

Position Type: JTFT