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Financial Services Associate
2 months ago
A Client Service Associate plays a vital role in delivering exceptional client experiences as a dedicated member of our client service team. This position requires a commitment to client service through timely, confidential responses, and a positive attitude.
Key Responsibilities:Client Contact and Relationship Management
- Assists with the preparation and review of client-focused presentation materials
- Troubleshoots client issues and directs effort to conclusion
- Coordinates in obtaining all required information needed by support teams to complete projects and reviews all internal delegations and projects for accuracy, completeness, timeliness, and ease of presentation
- Contacts outside advisors, custodians, etc. for assistance
Financial Statement Preparation and Analysis
- Follows policies and procedures for Financial Statements
- Reviews information received and appropriately incorporates it in the Financial Statement
- Prepares analysis accurately, concisely, and with attention to detail
Account Administration and Operations
- Identifies and prepares all required account documentation based on review of client needs and registration
- Coordinates loan or margin obtainment/renewal documents
Investment Policy Statement Process
- Follows policies and procedures for Investment Policy Statements
- Identifies relevant information needed for IPS generation
- Prepares request for IPS review and approval
Administrative Tasks and Training
- Monitors and helps control client profitability through accurate TimeTracker entries
- Attends team and firm meetings
- Stays current with technical developments and resources, Oxford's Approved Manager Report, and investment and allocation strategies
- College degree in a related field or equivalent experience in a related field
- 3+ years financial services operational experience required
- Computer proficiency in Microsoft Outlook and Word with excellent computer skills in Excel
- Must have strong analytical skills; accurate attention to detail and the ability to interpret/analyze data
- Must have a professional demeanor with the utmost respect for confidential matters
- Must have excellent written and verbal communication skills with strong interpersonal skills
- Must be able to work independently and in a team environment
- Must have strong work ethic with a positive attitude
- Must be detail-oriented with excellent organizational skills
- Must have ability to multi-task
- Must have ability to work in a high-stress, fast-paced environment
- Must be a self-starter and results-oriented
- Limited travel as business needs necessitate
- Long periods of sitting, utilizing a computer
- Working onsite daily