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Financial Services Associate

2 months ago


Cincinnati, Ohio, United States Oxford Financial Group, Ltd Full time
Client Service Associate

A Client Service Associate plays a vital role in delivering exceptional client experiences as a dedicated member of our client service team. This position requires a commitment to client service through timely, confidential responses, and a positive attitude.

Key Responsibilities:

Client Contact and Relationship Management

  • Assists with the preparation and review of client-focused presentation materials
  • Troubleshoots client issues and directs effort to conclusion
  • Coordinates in obtaining all required information needed by support teams to complete projects and reviews all internal delegations and projects for accuracy, completeness, timeliness, and ease of presentation
  • Contacts outside advisors, custodians, etc. for assistance

Financial Statement Preparation and Analysis

  • Follows policies and procedures for Financial Statements
  • Reviews information received and appropriately incorporates it in the Financial Statement
  • Prepares analysis accurately, concisely, and with attention to detail

Account Administration and Operations

  • Identifies and prepares all required account documentation based on review of client needs and registration
  • Coordinates loan or margin obtainment/renewal documents

Investment Policy Statement Process

  • Follows policies and procedures for Investment Policy Statements
  • Identifies relevant information needed for IPS generation
  • Prepares request for IPS review and approval

Administrative Tasks and Training

  • Monitors and helps control client profitability through accurate TimeTracker entries
  • Attends team and firm meetings
  • Stays current with technical developments and resources, Oxford's Approved Manager Report, and investment and allocation strategies
Requirements:
  • College degree in a related field or equivalent experience in a related field
  • 3+ years financial services operational experience required
  • Computer proficiency in Microsoft Outlook and Word with excellent computer skills in Excel
  • Must have strong analytical skills; accurate attention to detail and the ability to interpret/analyze data
  • Must have a professional demeanor with the utmost respect for confidential matters
  • Must have excellent written and verbal communication skills with strong interpersonal skills
  • Must be able to work independently and in a team environment
  • Must have strong work ethic with a positive attitude
  • Must be detail-oriented with excellent organizational skills
  • Must have ability to multi-task
  • Must have ability to work in a high-stress, fast-paced environment
  • Must be a self-starter and results-oriented
Working Conditions:
  • Limited travel as business needs necessitate
  • Long periods of sitting, utilizing a computer
  • Working onsite daily