Branch Operations Manager

2 weeks ago

Presque Isle, Maine, United States Sila Full time
Salary: $75,000 - $80,000 a year

Position Overview:

Sila is a leading provider in Plumbing, Heating, and Air Conditioning services, dedicated to delivering exceptional service to homeowners across various regions for nearly 35 years.

Due to our rapid expansion and commitment to customer satisfaction, we are in search of a Branch Operations Manager to join our dynamic team.


Are you seeking a stable work environment with comprehensive benefits, opportunities for advancement, and a competitive compensation package that recognizes your contributions? Join us and discover what it means to be part of a company that values its employees.

About Us:

Our team of home service professionals goes above and beyond to ensure optimal performance for your HVAC and plumbing needs.

Do you possess strong organizational, customer service, and problem-solving abilities? Are you comfortable in a fast-paced setting and adept at adapting to the evolving demands of the home service industry?


If so, we would love to connect with you.


Benefits:
  • Competitive Compensation
  • Health Insurance (family coverage)
  • Dental and Vision Coverage
  • Paid Vacation and Holidays
  • 401(k) with Company Match
  • Company-Paid Life Insurance
  • Short & Long-Term Disability Insurance
  • Employee Discounts

The Branch Operations Manager will collaborate closely with the Regional Manager and office staff.

The ideal candidate will oversee the management, supervision, and daily operations of the branch, ensuring timely and professional resolution of customer issues.

This proactive Manager will coordinate and schedule a team of field service technicians within a fast-paced service environment in the HVAC sector.

The role entails maintaining an organized workflow, utilizing company resources to address customer inquiries, and achieving revenue targets.


Key Responsibilities:
  • Recruit, select, orient, and train office staff.
  • Oversee installation and service dispatch teams, service agreement teams, and sales lead coordination to enhance operational efficiency.
  • Plan, prepare, and supervise work schedules while coordinating daily tasks to meet business needs.
  • Ensure adherence to dispatch procedures and timely processing of work orders.
  • Address customer complaints and inquiries effectively.
  • Complete all administrative tasks accurately.
  • Manage incoming communications and collaborate with the sales team to generate sales orders.
  • Coordinate scheduling for sales consultations and installations.
  • Assist customers with financing applications.
  • Provide necessary job details to installers and electricians.
  • Maintain the branch's professional appearance.
  • Report metrics and data to management.
  • Motivate the team to achieve or exceed their goals.

General Responsibilities:

Perform all tasks efficiently and safely, while remaining flexible and adaptable to departmental and organizational needs.

Represent Sila with professionalism, confidentiality, courtesy, fairness, integrity, and respect for all individuals.


Qualifications and Skills:
  • 3+ years of successful management experience.
  • 3+ years of customer service experience.
  • 2+ years of dispatch experience.
  • HVAC experience is highly preferred.
  • Strong desire to achieve both personal and professional goals.
  • Strong work ethic and willingness to adapt to flexible schedules based on workflow.
  • Experience in a customer-first environment.
  • Familiarity with Service Titan is a plus.

Job Type: Full-time

Experience Requirements:
Customer service: 4 years (Preferred)
Management: 4 years (Required)
Dispatching: 4 years (Required)
Warehouse/Inventory: 4 years (Required)

Work Location: In person

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