Technical Support Specialist

1 day ago


Independence, Ohio, United States Loricus, Inc. Full time
Job Overview

Loricus, Inc. is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our Infrastructure Engineering team, you will be responsible for providing exceptional support to our clients, ensuring timely resolution of technical issues, and collaborating with our team to drive project success.

Key Responsibilities:

  • Provide responsive support to clients, both onsite and remotely, to ensure seamless technical operations.
  • Perform preventative maintenance tasks, including monthly reports, to proactively identify and resolve potential issues.
  • Document client settings and changes to ensure accurate record-keeping and knowledge sharing.
  • Monitor client system alerts and respond promptly to ensure minimal downtime.
  • Collaborate with the Infrastructure Engineering team to drive project work and achieve technical certifications.

Requirements:

  • Education: Four-year college degree (or in progress) focusing on IT or computer systems.
  • Experience: One to three years of similar work experience, with education potentially supplanting this requirement.
  • Interpersonal Skills: Excellent communication, courtesy, ambition, tact, and diplomacy are essential for interacting with clients and colleagues.
  • Technical Certifications: Microsoft certifications are recommended, with other technical certifications also encouraged.


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