Customer Service Representative

1 day ago

Whitehall, Michigan, United States SKLD Whitehall Full time
Job Title: Receptionist

SKLD Whitehall is seeking a highly skilled and customer-focused Receptionist to join our team. As the first point of contact for all visitors to the facility, you will be responsible for providing exceptional customer service and ensuring a positive experience for our residents, visitors, and staff.

Key Responsibilities:
  • Answer incoming calls, determine the nature of the call, and route it to the appropriate party.
  • Operate the multiline telephone and paging system.
  • Locate personnel using the overhead paging system.
  • Greets and directs all visitors to the facility, ensuring they sign-in and refuse entry if necessary.
  • Reports suspicious behavior to the supervisor on duty.
  • Responds to inquiries regarding job openings and distributes job applications to prospective employees.
  • Receives, sorts, and forwards incoming mail, coordinates the pick-up and delivery of express mail services.
  • Responsible for reporting all visitor and resident concerns to the appropriate department head.
  • Maintains a list of all residents by name and room number, staff extension numbers, and key personnel.
  • Handles sensitive information regarding residents and other facility matters with professionalism and confidentiality.
  • Works in an organized fashion and keeps the lobby and workstation clean and free of hazards at all times.
  • Reports all hazardous conditions, damaged equipment, and supply issues to the supervisor.
  • Communicates and interacts effectively and tactfully with residents, visitors, families, peers, and supervisors.
  • Maintains a high level of confidentiality in accordance with HIPAA guidelines at all times and protects confidential information by only providing information on a "need-to-know" basis.
  • Attends staff meetings and in-services as requested, attends in-service and education programs, and attends continuing education required for maintenance of professional certification or licensure (if applicable).
  • Responds to special requests made by guests, residents, and family members.
  • Understands Infection Control and follows the Company's Infection Control guidelines, such as hand washing principles, understanding of isolation and standard precautions, recognizing signs and symptoms of infection, demonstrating and understanding of the process for identifying and handling infectious waste and cross contamination, maintaining personal hygiene, and complying with OSHA standards in the workplace.
  • Promotes and Protects Resident Rights by assisting residents to make informed decisions, treating residents with dignity and respect, protecting residents' personal belongings, reporting suspected abuse or neglect, avoiding the need for physical restraints in accordance with current professional standards, and supporting independent expression, choice, and decision-making consistent with applicable laws and regulations.
  • Perform other tasks as required.

  • Customer Service Representative

    3 days ago

    Whitehall, Michigan, United States Whitehall SNF, LLC Full time

    Job SummaryWe are seeking a highly organized and customer-focused Receptionist to join our team at Whitehall SNF, LLC. As the first point of contact for visitors, you will provide exceptional service and support to our Residents, families, and staff.Key ResponsibilitiesAnswer and direct incoming calls, ensuring timely and efficient communication.Manage the...

  • Customer Service Representative

    18 hours ago

    Whitehall, Michigan, United States SKLD Whitehall Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Receptionist to join our team at SKLD Whitehall. As the first point of contact for all visitors, you will be responsible for providing exceptional service and support to our residents, families, and staff.Key ResponsibilitiesAnswer and direct incoming calls, ensuring timely and efficient...

  • Plant Sales Representative

    4 weeks ago

    Whitehall, Michigan, United States Howmet Corporation Full time

    About the RoleWe are seeking a highly skilled Plant Sales Representative to join our team at Howmet Aerospace. As a key member of our Commercial department, you will be responsible for building and maintaining strong relationships with our customers, driving sales growth, and ensuring customer satisfaction.Key ResponsibilitiesCustomer Service Advocate: Act...

  • Auto Care Center Service Representative

    2 weeks ago

    Whitehall, Michigan, United States Walmart Full time

    Job OverviewAs an Auto Care Center Service Writer at Walmart, you will play a vital role in ensuring our customers receive exceptional service and care for their vehicles. This is a rewarding opportunity to work in a fast-paced environment, develop your skills, and contribute to the success of our Auto Care Center.Key ResponsibilitiesProvide exceptional...

  • Plant Sales Representative

    4 weeks ago

    Whitehall, Michigan, United States Howmet Corporation Full time

    About the RoleWe are seeking a highly skilled Plant Sales Representative to join our team at Howmet Aerospace. As a key member of our Commercial department, you will be responsible for managing customer relationships, negotiating commercial agreements, and driving sales growth.Key ResponsibilitiesCustomer Relationship ManagementDevelop and maintain strong...

  • Plant Sales Representative

    3 weeks ago

    Whitehall, Michigan, United States Howmet Corporation Full time

    Job SummaryAbout the RoleThis is a key position within Howmet Corporation, responsible for managing customer relationships and driving business growth. The successful candidate will be a skilled communicator, able to build strong relationships with customers and internal stakeholders.Key ResponsibilitiesCustomer Relationship ManagementDevelop and maintain...

  • Insurance Account Representative

    1 week ago

    Whitehall, Michigan, United States Colten Jamieson - State Farm Agent Full time

    Job OpportunityWe are seeking a highly motivated and sales-driven individual to join our team as an Insurance Account Position at Colten Jamieson - State Farm Agent.Role DescriptionAs a key member of our team, you will be responsible for developing leads, scheduling appointments, identifying customer needs, and marketing appropriate products and services....

  • Retail Team Lead

    4 weeks ago

    Whitehall, Michigan, United States Superdrug Stores plc. Full time

    About the RoleWe are seeking an experienced Assistant Manager to join our team at Superdrug Stores plc. As a key member of our leadership team, you will be responsible for delivering exceptional customer service and leading a team of retail professionals to achieve sales and service targets.Key ResponsibilitiesLead a team of retail staff to deliver high...

  • Cashier & Front End Services Associate

    2 weeks ago

    Whitehall, Michigan, United States Wal-Mart Stores , Inc. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Cashier & Front End Services Associate to join our team at Walmart. As a key member of our store team, you will play a vital role in providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service,...

  • Insurance and Financial Services Professional

    1 week ago

    Whitehall, Michigan, United States Colten Jamieson - State Farm Agent Full time

    Job OpportunityWe are seeking a highly motivated and sales-driven individual to join our team as an Insurance and Financial Services Position. As a key member of our State Farm Agent team, you will play a crucial role in identifying customer needs and marketing products or services that maximize value.Responsibilities:Develop and execute strategies to...

  • Administrative Assistant

    4 weeks ago

    Whitehall, Michigan, United States Whitehall SNF, LLC Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Whitehall SNF, LLC. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our residents, visitors, and families.Key ResponsibilitiesAnswering and Directing Calls: Respond to incoming...

  • Chemical Process Engineer

    2 weeks ago

    Whitehall, Michigan, United States Howmet Corporation Full time

    About the RoleThe Chemical Process Owner will be responsible for leading the development, implementation, and optimization of chemical processes within the Howmet Engines Business Unit. This role will require collaboration with manufacturing operations to assess, optimize, and implement sustainable chemical processes that drive high product yield and...

  • Retail Sales Associate

    2 days ago

    Whitehall, Michigan, United States Wild Bill's Tobacco Full time

    Job OverviewWild Bill's Tobacco is seeking a motivated and customer-focused Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, promoting our products, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide outstanding customer service,...

  • Assistant Manager

    1 day ago

    Whitehall, Michigan, United States Superdrug Stores plc. Full time

    About the RoleWe are seeking an experienced Assistant Manager to join our team at Superdrug Stores plc. As an Assistant Manager, you will play a key role in delivering an exceptional shopping experience for our customers.Key ResponsibilitiesLead a team to deliver high operational standards and resultsSupport in the delivery of exceptional customer...

  • Front Desk Coordinator

    4 weeks ago

    Whitehall, Michigan, United States Whitehall SNF, LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Receptionist to join our team at Whitehall SNF, LLC. As the first point of contact for visitors, you will be responsible for providing exceptional service and support to our residents, families, and staff.Key ResponsibilitiesCustomer Service: Greet and direct visitors, answer incoming calls, and...

  • Warehouse Operations Associate

    3 weeks ago

    Whitehall, Michigan, United States AdientOne Consulting Full time

    Job SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Warehouse Associate at AdientOne Consulting. As a key member of our operations team, you will be responsible for ensuring the smooth flow of goods and materials within our warehouse.Key Responsibilities:Picking and Pulling Orders: You will be responsible for...

  • Retail Sales Associate

    3 weeks ago

    Whitehall, Michigan, United States Michaels Stores Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate at Michaels Stores. As a key member of our sales team, you will be responsible for providing an exceptional shopping experience for our customers.Key ResponsibilitiesProvide fast and friendly checkout experiences for customersExecute...

  • Assistant Manager

    4 weeks ago

    Whitehall, Michigan, United States Superdrug Stores plc. Full time

    About the RoleWe are seeking an experienced Assistant Manager to join our team at Superdrug Stores plc. As a key member of our retail operations team, you will play a vital role in delivering exceptional customer service and driving sales growth.Key ResponsibilitiesLead a team of retail staff to achieve sales and service targetsDevelop and implement...

  • Facilities Maintenance Specialist

    3 weeks ago

    Whitehall, Michigan, United States ABM Industries Full time

    About the Job**Job Summary:**We are seeking a highly motivated and detail-oriented Facilities Maintenance Specialist to join our team at ABM Industries. As a key member of our facilities team, you will be responsible for maintaining the cleanliness and organization of our facilities, ensuring a safe and healthy environment for our employees and...

  • Security Officer Part Time

    1 week ago

    Whitehall, Michigan, United States Allied Universal® Full time

    Job OverviewAllied Universal, a leading security and facility services company, offers rewarding careers that provide a sense of purpose. As a dynamic and inclusive workplace, you will be part of a team that fuels a culture that reflects in our communities and customers we serve.We offer a range of benefits, including medical, dental, and vision coverage,...