Administrative Assistant

1 week ago


Whitehall, Michigan, United States Whitehall SNF, LLC Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Whitehall SNF, LLC. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our residents, visitors, and families.

Key Responsibilities
  • Answering and Directing Calls: Respond to incoming calls, determine the nature of the call, and route it to the appropriate party.
  • Visitor Management: Greet and direct all visitors to the facility, ensure that all visitors sign-in, and refuse visitor's entry to the facility if needed.
  • Mail and Package Distribution: Receive, sort, and forward incoming mail and packages.
  • Reporting and Documentation: Report all visitor and resident concerns to the appropriate department head and maintain accurate records.
  • Confidentiality and Discretion: Handle sensitive information regarding residents and other facility matters with professionalism and confidentiality.
  • Team Collaboration: Communicate and interact effectively with residents, visitors, families, peers, and supervisors.
Requirements
  • Education and Experience: High school diploma or equivalent and one year of experience in a customer service role or receptionist role.
  • Continuing Education: Attend in-service and education programs and attend continuing education required for maintenance of professional certification or licensure.
Working Environment

This position is part-time, day shift, including every other weekend. The ideal candidate will be able to work in a fast-paced environment and maintain a high level of professionalism and confidentiality.



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