Operational Manager

3 weeks ago


Blaine, Minnesota, United States Mohegan Sun Full time

Mohegan Sun is seeking an experienced Operational Manager to oversee the Support Operations department, ensuring seamless day-to-day operations and strategic planning. This role is responsible for supervising staff, scheduling, development, and key activities.

Key Responsibilities
  • Supervise hiring, training, coaching, and counseling of Support Operations staff.
  • Coordinate weekly scheduling of Support Operations staff.
  • Oversee daily operations, making informed decisions based on pre-determined departmental goals.
  • Develop internal procedures for employee skill expansion, transfers, and worker profiles.
  • Assist with SMART alcohol training and annual performance appraisals.
  • Reschedule shifts, including work assignments, training, employee breaks, and overtime.
  • Determine shift operating methods, structures, and procedures.
  • Issue disciplines or commendations as needed.
  • Supervise Arena Concessions Line Servers during arena events.
  • Maintain health, safety, and sanitation guidelines.
  • Respond to guest issues and special requests.
  • Compile detailed records of each show.
  • Ensure all alcohol laws and regulations are followed and enforced.
Requirements
  • High School Diploma or equivalent required.
  • One year of experience in personnel staffing and scheduling, shift supervision, and operational planning.
  • Competencies in written and verbal communication, organizational, and multi-tasking skills, and knowledge of Word, Excel, and Outlook.
  • Able to coach, counsel, and train Support Specialists and Representatives.
  • Able to work with multiple departments at all levels of management.
Estimated Salary: $60,000 - $80,000 per annum

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