Customer Experience Associate

3 weeks ago


Lancaster, Pennsylvania, United States Weis Markets Full time

About the Role:

The Customer Experience Associate is a vital member of our team at Weis Markets, responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our customers.

Key Responsibilities:

  • Customer Service: Provide prompt and courteous service to customers, answering their questions and resolving their concerns in a professional manner.
  • Point of Sale Operations: Operate front-end scanning equipment and cash registers, performing all related check-out procedures, including bagging merchandise and handling customer payments.
  • Merchandise Management: Maintain knowledge of weekly ads, marketing promotions, and store layouts to effectively answer customer questions and provide recommendations.
  • Sanitation and Maintenance: Ensure the cleanliness and organization of the sales floor, adhering to company standards and health regulations.
  • Team Collaboration: Work collaboratively with colleagues and supervisors to maintain a smooth store operation and continuously improve job performance.
  • Adherence to Company Policies: Comply with all company policies, including those related to customer service, cash handling, and security procedures.

Requirements:

  • Education: High School Diploma or equivalent.
  • Experience: No prior experience required.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and a commitment to delivering exceptional customer service.

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.



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