Retail Customer Experience Associate
3 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service and driving sales growth through effective selling and merchandising strategies.
Key Responsibilities- Provide personalized service to customers, responding to their needs and exceeding their expectations
- Sell merchandise and promote products to customers, leveraging product knowledge and digital resources to increase sales
- Assist customers in making informed purchasing decisions, focusing on size and fit in apparel areas
- Promote services and products through social media and sales promotion calendars
- Develop and maintain relationships with customers and colleagues to drive sales and customer satisfaction
- Communicate with sales and customer experience managers to provide daily customer feedback and improve customer experience
- Maintain department recovery standards, including selling floor and fitting rooms
- Adhere to asset protection control and compliance procedures
- Focused on upholding Macy's dedication to diversity, inclusion, and respect
- Flexible availability, including days, evenings, weekends, and holidays
- Ability to effectively communicate and present information to customers, peers, and management
- Resourceful and able to adapt quickly to changing priorities
- At least 1 year of selling or retail experience
- An inclusive and challenging work environment
- Empowerment to perform impactful work with tangible results
- Coverage across medical, dental, vision, and retirement
- Employee Assistance Program (mental health and financial literacy resources)
- Fully-funded education benefits may include 100% of tuition, books, and fees
- Merchandise discounts
- Colleague Resource Groups (CRGs), give-back/volunteer opportunities
Macy's is a leading retail company committed to creating exciting and memorable experiences for every customer. We offer a range of opportunities in sales, merchandise, operations, customer service, warehouse, marketing, and more. Join our team and bring your creativity, energy, and ideas to make a difference to your colleagues and customers.
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Retail Customer Experience Associate
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Retail Customer Experience Associate
1 month ago
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