HVAC Operations Manager
2 weeks ago
The Operations Supervisor is responsible for overseeing the implementation of Operations & Maintenance (O&M) contracts at designated sites, managing a facility team responsible for mechanical operations, maintenance, and responding to demand events. This role involves regular communication with clients and the O&M team to ensure contract fulfillment.
Key Responsibilities
- Manage the processing and coordination of work orders, customer issues, and oversee the Computerized Maintenance Management Systems (CMMS).
- Coordinate daily/weekly meetings with facility maintenance management to develop the next day/week's schedule, reviews the status of scheduled work orders, and discusses new, incoming work orders.
- Assist with adherence to quality control and compliance procedures, monitoring and managing all processes and documentation to ensure regulatory and other compliance contractual obligations are maintained.
- Ensure that all team members receive the necessary training and development opportunities to perform their tasks effectively.
- Regularly review and assess the performance of team members, providing feedback and implementing performance improvement plans when necessary.
- Conduct regular safety inspections and ensure that all operations comply with health and safety regulations.
- Work with management and finance to monitor operational costs, ensuring that expenditures are within the allocated budget and identifying cost-saving opportunities.
- Raise any conflicts or issues that arise within the team or with external contractors to management.
- Continuously evaluate and improve operational processes to enhance efficiency and effectiveness.
- Collect and analyze customer feedback to identify areas for improvement and ensure high levels of customer satisfaction.
- Oversee inventory levels and ensure that all necessary materials and equipment are available when needed.
- Participate in maintenance and life cycle planning to align operational goals with the overall objectives of the organization.
- Assist with development, implementation, and training of emergency response plans to manage unexpected situations, and actively prioritize and participate in Emergency Response events.
Requirements
- A high school diploma with relevant certification and experience required. A bachelor's or associate's degree in operations management, business management, or a related field is advantageous.
- Proven work experience in operations management or a similar role is essential.
- Good working knowledge of operational procedures and policies.
- Strong project management skills, including the ability to plan, execute, and oversee projects effectively.
- Leadership and team management skills, with the ability to motivate and guide staff.
- Strong problem-solving abilities to address and resolve issues efficiently.
- Excellent written and verbal communication skills for liaising with staff, contractors, and Client representatives.
- Strong organizational skills and attention to detail to manage multiple tasks and priorities.
- Proficiency in using relevant MS SharePoint software and tools for all business operations and the ability to efficiently master new software application needed to perform duties.
- Understanding of health and safety regulations and client compliance requirements.
- Ability to analyze data and generate reports to identify areas for improvement.
- A strong focus on customer satisfaction and the ability to handle customer feedback effectively.
- Willingness to adapt to changing priorities and work environments.
- Effective time management skills to ensure timely completion of tasks and projects.
- A team player, committed to working in a quality environment.
About Us
Johnson Controls International plc is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
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