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Client Relations Specialist

2 months ago

Easley, South Carolina, United States Banfield Pet Hospital Full time
Client Services Specialist Job Overview

POSITION SUMMARY
The Client Services Specialist (CSS) is essential in facilitating the seamless interaction between clients and their pets within the veterinary facility. This role is crucial for enhancing the productivity of the veterinary staff, ensuring effective communication with clients and team members, and delivering outstanding service in a friendly and inviting atmosphere.

KEY RESPONSIBILITIES
  • Uphold the core values of Banfield Pet Hospital
  • Attract new clientele and oversee client engagement
  • Optimize the efficiency of the veterinary team
  • Deliver superior customer service experiences
  • Inform clients about health plans and pet wellness
  • Assist with administrative duties as required
CORE VALUES
  • Quality
  • Accountability
  • Collaboration
  • Efficiency
  • Autonomy
QUALIFICATIONS

SKILLS AND ATTRIBUTES
  • Leadership Abilities
  • Client-Centric Approach
  • Team Collaboration
  • Integrity and Trustworthiness
  • Proactive Attitude
  • Effective Listening Skills
  • Knowledge in Preventative Care and Wellness Programs