Facility Service Representative

4 weeks ago


New Orleans, Louisiana, United States Audubon Institute Full time
Job Summary

We are seeking a highly motivated and customer-focused Facility Service Attendant to join our team at the Audubon Institute. As a key member of our facilities team, you will play a critical role in delivering exceptional service to our visitors and staff.

Key Responsibilities
  • Welcome and assist visitors with a smile, making eye contact and offering friendly phrases and greetings.
  • Wear identification badge and provide excellent customer service.
  • Offer assistance to individuals who appear lost or confused, and take ownership of potential safety hazards.
  • Maintain a positive attitude and pleasant tone of voice, and coach coworkers on service expectations.
  • Utilize the power of teamwork to provide excellent service and know when to involve management.
  • Stay up-to-date on knowledge and answer questions or seek out answers.
  • Utilize proper phone etiquette and ensure work area is free of distractions.
  • Follow Dress Code Policy and keep unpleasant concerns private.
Requirements
  • One year of facility service attendant experience preferred.
  • High school diploma or equivalent and valid Louisiana driver's license.
  • Ability to exert up to 50 pounds of force to lift, carry, push, pull, or otherwise move objects.
  • Regular near acuity with clarity of vision at 20 inches or less required.
  • Ability to collect and analyze numerical and written data and verbal information.
  • Regular talking and ability to express and exchange ideas by means of language expected.
  • Regular hearing and ability to perceive the nature of sounds.
  • Constant ability to read, record, or type data quickly and accurately required.
Working Conditions
  • Working long hours between breaks or meals required.
  • Ability to work under and handle stress in an appropriate manner required.
  • May be exposed to high, medium, or low noise intensity.
  • Constant contact with co-workers required.
  • Affinity for animals and nature preferred.
  • Exposure to fluctuations in temperatures may be required.
  • Exposure to outdoor conditions may be required.
  • Flexible hours, overtime, evenings, weekends and holidays; and ability to adhere to set schedule.


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