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Commercial Loan Servicing Specialist

1 month ago

East Amherst, United States Collabera Full time
Job Summary

Collabera is seeking a highly skilled Commercial Loan Servicing Specialist to join our team. As a key member of our operations team, you will be responsible for providing commercial client support functions, processing commercial monetary transactions, and maintaining scheduled and non-scheduled loans.

Key Responsibilities
  • Administer moderate procedures, analysis, tasks, and reporting for filing, recording, processing, servicing, and organizing documentation associated with commercial products or processes.
  • Review and ensure proper documentation and procedures are used for complex activities, checking the work of less experienced employees.
  • Identify and resolve moderate issues following established guidelines, escalating more complex problems to Senior Specialists or supervisors.
  • Provide service related to billing inquiries, service requests, suggestions, and complaints from customers.
  • Recommend and implement programs to solve complex issues, contribute to workflow or process changes, and develop a strong understanding of specific products or processes.
  • Research requests to a logical conclusion, execute remedial action, and communicate results effectively and timely.

Requirements
  • Bachelor's degree in Business Administration, Finance, or related field preferred.
  • Basic to moderate understanding of commercial loans and commercial loan servicing.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to work independently and in a team environment.
  • Proficiency in MS Office Suite.

Preferred Skills
  • MS Office Suite.
  • Asset Recovery.
  • Commercial loan servicing.