Client Services Analyst

3 weeks ago


East Amherst, United States Collabera Full time

Description

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Client Services Analyst

Contract: Amherst, New York, US

Salary: $22.00 Per Hour

Job Code: 354553

End Date: 2024-11-01
Days Left: 3 hours left

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About the Role:
  • The Lead Specialist is responsible for providing commercial client support functions through telephone or written requests, processing commercial monetary transactions, and maintaining scheduled and non-scheduled loans.
  • This role involves supporting the growth and servicing of the commercial portfolio while delivering exceptional customer service to internal and external customers.
Responsibilities: -
  • Administer moderate procedures, analysis, tasks, and reporting for filing, recording, processing, servicing, and organizing documentation associated with commercial products or processes.
  • Review and ensure proper documentation and procedures are used for complex activities, checking the work of less experienced employees.
  • Identify and resolve moderate issues following established guidelines, escalating more complex problems to Senior Specialists or supervisors.
  • Provide service related to billing inquiries, service requests, suggestions, and complaints from customers.
  • Recommend and implement programs to solve complex issues, contribute to workflow or process changes, and develop a strong understanding of specific products or processes.
  • Research requests to a logical conclusion, execute remedial action, and communicate results effectively and timely.
  • Perform other duties as assigned, including special tasks and ensuring accurate and timely completion of transactions.
Education Qualification: -
  • Bachelor's degree in Business Administration, Finance, or related field preferred.
Required Skills: -
  • Basic to moderate understanding of commercial loans and commercial loan servicing.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to work independently and in a team environment.
  • Proficiency in MS Office Suite.
  • Detail-oriented with strong organizational skills.
Job Requirement
  • MS Office Suite
  • Asset Recovery
  • commercial loan servicing
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Srujan R
  • srujan.rontala@collabera.com


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