Client Services Analyst
3 weeks ago
Description
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Client Services Analyst
Contract: Amherst, New York, US
Salary: $22.00 Per Hour
Job Code: 354553
End Date: 2024-11-01
Days Left: 3 hours left
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About the Role:
- The Lead Specialist is responsible for providing commercial client support functions through telephone or written requests, processing commercial monetary transactions, and maintaining scheduled and non-scheduled loans.
- This role involves supporting the growth and servicing of the commercial portfolio while delivering exceptional customer service to internal and external customers.
- Administer moderate procedures, analysis, tasks, and reporting for filing, recording, processing, servicing, and organizing documentation associated with commercial products or processes.
- Review and ensure proper documentation and procedures are used for complex activities, checking the work of less experienced employees.
- Identify and resolve moderate issues following established guidelines, escalating more complex problems to Senior Specialists or supervisors.
- Provide service related to billing inquiries, service requests, suggestions, and complaints from customers.
- Recommend and implement programs to solve complex issues, contribute to workflow or process changes, and develop a strong understanding of specific products or processes.
- Research requests to a logical conclusion, execute remedial action, and communicate results effectively and timely.
- Perform other duties as assigned, including special tasks and ensuring accurate and timely completion of transactions.
- Bachelor's degree in Business Administration, Finance, or related field preferred.
- Basic to moderate understanding of commercial loans and commercial loan servicing.
- Strong analytical and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work independently and in a team environment.
- Proficiency in MS Office Suite.
- Detail-oriented with strong organizational skills.
- MS Office Suite
- Asset Recovery
- commercial loan servicing
- Recruiter
- Phone
- Srujan R
- srujan.rontala@collabera.com
Apply Now
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