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Customer Service Representative

2 months ago

Ocoee, Florida, United States iCoreConnect Full time

About iCoreConnect

iCoreConnect is a leading provider of software solutions for the healthcare industry. We are seeking a highly skilled and motivated Customer Service Representative to join our team.

Job Responsibilities:

  • Provide Exceptional Customer Service: Respond to customer inquiries in a timely and professional manner, ensuring that all issues are resolved to the customer's satisfaction.
  • Manage Customer Interactions: Handle a high volume of customer calls, emails, and chats, using active listening skills to understand customer needs and concerns.
  • Resolve Customer Complaints: Identify the root cause of customer complaints and work to resolve them in a timely and effective manner.
  • Communicate Effectively: Communicate clearly and concisely with customers, both verbally and in writing, to ensure that all issues are understood and resolved.
  • Collaborate with Team Members: Work closely with other team members to ensure that customer issues are resolved efficiently and effectively.
  • Continuously Improve Processes: Identify areas for process improvement and work to implement changes that will enhance the customer experience.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service experience preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and basic computer skills.

About iCoreConnect:

iCoreConnect is a fast-growing company that values innovation and customer satisfaction. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.