Sleep Expert

1 week ago

Warminster PA USA, United States Mattress Firm Full time

At Mattress Firm, we're committed to helping people sleep well to live well. As a Sleep Expert, you'll play a critical role in creating a life-changing in-store experience for our customers. Our extensive, customer-centric retail sales training program will empower you to build strong relationships and provide technical product knowledge to customers. You'll drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.

Key Responsibilities:

  • Create an environment where the customer is always at the center by cultivating strong relationships.
  • Provide technical and product knowledge information to customers and serve as subject matter expert.
  • Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
  • Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
  • Maintain awareness of the competition, advertisements, and services offered by competitors.
  • Leverage social media to positively impact brand awareness and increase sales.

Mattress Firm takes pride in our purpose of helping people sleep well to live well. Our award-winning talent development programs include an education path designed to support all new sales associates' learning proficiency for specialty retail. Not only do we invest in training, but all new sales associates are eligible for a performance-based bonus after their sixth month of employment.

We're an Equal Opportunity Employer:

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

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