Travel Center Operations Manager

5 days ago


Inver Grove Heights, Minnesota, United States PILOT Full time
Pilot Travel Centers: A Leader in Retail and Logistics

Pilot Company is a leading network of travel centers with over 30,000 team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins.

Our Mission and Values

We are dedicated to fueling people and keeping North America moving. Our founding values, people-first culture, and commitment to giving back remain true to us today. We strive to create a workplace where everyone feels valued, respected, and empowered to succeed.

Job Description

We are seeking an experienced Retail General Manager to oversee our high-volume retail facilities. As a Retail General Manager, you will be responsible for generating and executing business plans to achieve established standards, sales, and profit objectives, as well as customer satisfaction.

Key Responsibilities:
  • Ensure customer expectations are met
  • Conduct meetings with subordinate employees
  • Maintain effective vendor relationships
  • Build, coach, manage, and develop teams from a staffing, interviewing, hiring, and training standpoint
  • Drive sales
  • Manage team members
  • Track inventory
  • Provide customer service
  • Perform P&L analysis
Requirements:
  • Minimum 2-3 years of management experience in the retail, restaurant, grocery, or other service industry with responsibility for financial results
  • Previous management proficiency in high-volume retail with P&L accountability
  • Ability to create and maintain a customer-focused culture
What We Offer:
  • Fuel Discount
  • Nation-wide Medical Plan/Dental/Vision
  • 401(k)
  • Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Flexible Schedule
  • Weekly Pay


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