Head of Service Operations

2 weeks ago


Atlanta, Georgia, United States Hiscox USA Full time
About Hiscox USA

Hiscox USA is a leading provider of small- to mid-market commercial insurance solutions. With a strong presence in the US market, we offer a range of products and services to help businesses manage risk and achieve their goals.

Job Summary

We are seeking a highly skilled and experienced Head of Service Operations to join our team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive operational excellence and improve customer satisfaction.

Key Responsibilities
  • Develop and implement operational strategies to drive business growth and improve customer satisfaction
  • Lead a team of operations professionals to deliver high-quality service and support to customers and internal stakeholders
  • Collaborate with cross-functional teams to identify and implement process improvements and cost savings initiatives
  • Develop and manage budgets and forecasts to ensure operational efficiency and effectiveness
  • Identify and mitigate operational risks to ensure business continuity and compliance with regulatory requirements
Requirements
  • 10+ years of experience in operations management or a related field
  • Proven track record of driving operational excellence and improving customer satisfaction
  • Strong leadership and management skills, with experience leading high-performing teams
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements and cost savings initiatives
What We Offer
  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A collaborative and inclusive team culture


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