Banking and Customer Support Specialist

1 week ago


Prattville, Alabama, United States River Bank & Trust Full time
Job Details

We are seeking a skilled Banking and Customer Support Specialist to join our team at River Bank & Trust. This role involves providing exceptional customer service and supporting our financial associates and customer service representatives.

About the Role

This position requires strong communication and interpersonal skills to effectively interact with customers and colleagues.

The ideal candidate will be able to prioritize tasks, manage time effectively, and maintain confidentiality of customer records and transactions.

Key Responsibilities
  • Customer Service: Answer incoming calls, greet customers professionally, and provide various account services.
  • Account Maintenance: Process wire transfer requests, stop payments, and name and address changes.
  • Confidentiality: Maintain confidentiality of all customer records, accounts, and transactions.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of customer service representative experience preferred.
  • Skills: Proficiency in Microsoft Office products, excellent interpersonal and communication skills, and ability to work in a fast-paced team environment.
Estimated Salary:

$50,000 - $70,000 per year based on location and experience.



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