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Theater Operations Supervisor
2 months ago
The Manager plays a crucial role in steering the operations of the theater, ensuring that every team member is dedicated to providing an exceptional guest experience at Emagine Entertainment.
Key Responsibilities- Welcome and inform guests about concession offerings, films, rating systems, and theater navigation to create a friendly and knowledgeable atmosphere.
- Oversee and guide staff in daily operations, ensuring they deliver exemplary customer service and enhance the overall Emagine experience.
- Address guest feedback and empower team members to maintain high satisfaction levels and quality service.
- Manage the daily operational workflow of the theater, ensuring efficiency and adherence to profitability standards.
- Supervise the closing procedures, including drawer balancing and verifying nightly deposits to facilitate smooth end-of-day processes.
- Coordinate crew member scheduling to maintain optimal staffing levels for superior guest service.
- Monitor employee breaks and compliance with state regulations to ensure legal adherence.
- Assist in human resources functions, including recruitment, onboarding, training, scheduling, and performance evaluations.
- Implement security measures to safeguard employees, guests, and company assets.
- Control operational costs by reviewing portion sizes and preparation quantities, minimizing waste while ensuring high-quality food preparation.
- Develop and execute action plans to enhance production, productivity, quality, and customer service standards.
- Achieve financial targets by forecasting needs, preparing budgets, and managing expenditures.
- Collaborate with culinary staff in menu planning to ensure quality execution of offerings.
- Assess food costs and profits, adjusting menus as necessary.
- Enforce safety and sanitation protocols to comply with operational standards and health regulations.
Responsible for executing supervisory tasks in line with organizational policies and legal requirements, including interviewing, hiring, training, assigning work, evaluating performance, and resolving employee issues.
Essential Competencies- Communication: Effectively conveys ideas verbally and in writing, actively listens, and keeps others informed.
- Leadership: Inspires and motivates team members, influences actions positively, and accepts constructive feedback.
- Organizational Support: Adheres to policies, completes tasks timely, and supports the organization's goals and values.
- Adaptability: Adjusts to changes in the work environment and manages competing demands effectively.
- Business Acumen: Understands the business implications of decisions and aligns work with strategic objectives.
- Quality Focus: Strives for accuracy and thoroughness, seeks improvement opportunities, and monitors work quality.
To excel in this role, candidates should possess the following:
- A two-year degree from a college or university, preferably in Hospitality Management.
- Two to three years of management experience in a theater or restaurant setting.
- Operational functions are performed efficiently and accurately according to established standards.
- Profit and loss budgets align with operational expectations.
- Customer service levels consistently meet or exceed expectations.
- Strong working relationships are maintained with team members and management.
- Sales goals are consistently achieved, and promotional efforts are supported.
Proficient in Microsoft Office applications.
Physical RequirementsRegularly required to stand, walk, use hands, and communicate effectively. Must be able to lift and/or move up to 50 pounds. The work environment is typically moderately loud.