Service Manager

6 days ago

Prosper, United States Shottenkirk Automotive Full time

Overview:

Relocation Assistance Available to Qualified Candidates

As the primary point of contact for the dealership's fixed operation department, the Service Managers responsibility is to listen, thoroughly understand customer & employee problems and to properly manage expectations. Through proactive leadership while creating an enjoyable work environment, the Service Manager heads a team of high-performance service professionals to consistently deliver world-class service to all customers.

This position requires high energy and attention to detail to create an environment that builds our team for the future and embraces our company culture

The Shottenkirk Automotive Group currently operates 27 Automotive Dealerships in 6 states and employs over 2,300 people. We are family-owned and have been in business for 60 years. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.


We offer:

  • Closed on Sundays
  • Employer- paid holidays and paid time off
  • Medical, Dental, and Vision Insurance
  • 401(k) plan
  • Career advancement opportunities and promotions from within
  • Paid Training
  • Long-term and short-term disability
  • Employee Assistance Program
  • Company-paid life insurance for full-time employees (additional coverage available)
  • Charity and Community Outreach Opportunities
  • Skillset enhancement opportunities
  • Employee Recognition Programs
  • Family-owned and family-operated


Responsibilities:

Service Manager:

  • Ensure the customer service experience meets dealership expectations
  • Monitor CSI and ensure that each advisor is understanding what and how many surveys are needed.
  • Work cooperatively with the sales department
  • Oversee used vehicle technicians and meet time to front line guidelines.
  • Train all service staff to promote customer satisfaction, and training requirements
  • Set department objectives that align with dealership objectives.
  • Manage a team of talented service technicians and service advisors.
  • Hire, train and evaluate service staff.
  • Oversee a safe, efficient, profitable service operation known for both high customer service and employee satisfaction.
  • Be accountable for the department budget.
  • Nurture an enthusiastic work environment promoting teamwork and a positive work environment.
  • Ensure the service staff is kept up to date on technical issues and up to date on all products.
  • Oversee warranty claims and confirm warranty guidelines are being met
  • Coordinate repairs and maintenance of all service equipment.
  • Maintain daily, monthly reports as required by dealership management.
  • Monitor and manage work in progress
  • Other duties as assigned


Qualifications:

Service Manager:

  • CDJR or MOPAR experience is a plus
  • Success with running a large fast paced shop
  • A good work ethic is a must
  • Valid driver's license
  • Factory training, ASE certifications or prior dealership experience is a highly desired
  • Must be able to keep up with a fast-paced environment
  • Must be authorized to work in the U.S. without sponsorship and be a current resident
  • Must pass pre-employment testing to include background checks, MVR, and drug scree

We are an Equal Opportunity Employer.
All applicants must pass pre-employment testing including background checks, MVR, and drug screen.

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