Customer Service Expert
3 days ago
In this dynamic role, you will serve as a liaison between our esteemed clients and internal teams. As a Customer Service Representative, you will be responsible for providing accurate and timely information to customers regarding their orders, product knowledge, and other inquiries.
About the PositionThis position is ideal for individuals with excellent communication skills, proficiency in Microsoft Office applications, and a customer-centric attitude. You will work closely with cross-functional teams to achieve company goals and exceed customer expectations.
Key Responsibilities:
- Process customer orders, changes, and returns according to established department policies and procedures.
- Provide timely and accurate information to customers regarding order status updates and additional product knowledge.
- Display a thorough understanding of products sold to accurately respond to requests for quotes and product information via phone and email.
- Handle customer issues, provide solutions and alternatives within order/ship/delivery time limits, and follow up to ensure resolution.
Berkshire Production Supply LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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