Customer Service Expert

3 weeks ago


Grand Rapids, Michigan, United States Xtend Inc Full time
Job Overview

Xtend Inc is seeking a highly skilled Customer Service Expert to join our team. As a key member of our contact center, you will be responsible for providing exceptional support to our credit union members.

Salary: $45,000 - $60,000 per year, depending on experience.

About the Job

This is a full-time position that requires a strong ability to work in a fast-paced environment and provide high-quality service to customers via phone, email, and chat.

The ideal candidate will have excellent communication and problem-solving skills, as well as a passion for delivering outstanding customer experiences.

Key Responsibilities
  • Provide day-to-day support to credit union members via inbound and outbound services.
  • Develop knowledge of standard credit union operations and procedures.
  • Maintain accurate records and complete detailed notes when necessary.
  • Work collaboratively with other team members to resolve customer issues.
Requirements
  • Bachelor's degree in Business Administration or related field.
  • At least 2 years of experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.


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