SAP On-Site Support Specialist with Security Clearance

3 days ago


San Antonio, Texas, United States Enterprise Horizon Consulting Group Full time
Job Summary

Enterprise Horizon Consulting Group is seeking a highly skilled SAP On-Site Support Specialist to provide post-go-live support for a major DoD ERP effort. This role will involve supporting three waves of on-site support and traveling to various locations within the continental United States and potentially overseas.

Key Responsibilities
  • Provide on-site support in various locations to troubleshoot user issues and conduct ad-hoc training.
  • Assist customers using the DoD ERP to resolve issues related to knowledge of the process, incorrect master data, or systemic problems.
  • Administer refresher training on all key business process areas to end-user personnel.
  • Provide support in the form of official documentation and resources to complete DoD ERP General Funds related business operations in the areas of Cost Management, Financials, Funds Management, Reimbursable, and Spending Chain.
  • Provide and resolve business user issues and concerns via regular conference calls with the Deployment Team and Parent Financial Management Organization.
  • Support emails, phone calls, and Microsoft Teams calls with the deployed community.
  • Coordinate with parent organizations to assist support personnel with DoD ERP General Funds issues and concerns.
  • Aid in the resolution of end-user problems and incidents, escalate trouble tickets when appropriate.
Requirements
  • Active Secret Security Clearance is required.
  • MUST be open to travel to all CONUS locations.
  • Open to traveling to OCONUS locations in Germany, Japan is highly desired.
  • Bachelor's degree or equivalent experience.
  • 3+ years overall IT experience.
  • 2+ years of SAP experience.
  • Prior DoD ERP General Funds experience is highly desired.
  • Excellent customer relationship skills.
  • Strong problem-solving and critical thinking skills.
  • Experience working in an application maintenance environment.
  • Excellent communication skills.
  • Proven success contributing to a team-oriented environment.
Benefits

We offer full-time salaried employees competitive salaries with a range of benefits, including medical, dental, vision, simple IRA with company match, federal holidays, vacation time, and sick leave.



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