Park Operations Manager

4 weeks ago


Glen Allen, Virginia, United States KIDS EMPIRE Full time
Park Operations Manager Job Description

At KIDS EMPIRE, we are seeking a highly skilled and experienced Park Operations Manager to join our team. As a Park Operations Manager, you will be responsible for overseeing the daily operations of our park, ensuring a safe and enjoyable experience for our guests.

Key Responsibilities:

  • Supervise staff to ensure they perform their job duties satisfactorily and achieve production goals.
  • Implement operational procedures to maintain high standards of customer service.
  • Assist the Park Manager with training, developing, and auditing.
  • Foster a positive and collaborative work environment among park staff.
  • Audit schedules and requests needed approval from the Park Manager.
  • Opens and closes the park via using keys or a code.
  • Communicate any guest or employee issues to the Park Manager.
  • Operate the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD.
  • Operate the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash.
  • Organize the refrigerator with drinks, snacks, chips, and ice cream.
  • Check snack inventory is sufficient and order snacks from specified vendors to replenish stock.
  • Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines.
  • Clean restrooms and all sanitize all park structures. tables, chairs, playground structure.
  • Schedule and coordinate family events and assist events operate efficiently.

Requirements:

  • High school diploma or equivalent qualification required.
  • Work weekends and holidays
  • Able to work with children.
  • Operate an iPad.
  • Good communication skills, customer service skills, and conflict resolution skills
  • Leadership skills
  • Strong organizational skills
  • Ability to make effective decisions in a fast-paced environment.
  • Prioritizing guest satisfaction and continuously improving services.
  • Demonstrating a commitment to safety and emergency preparedness.
  • Work independently
  • Read and write in English.


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