Rental Department Manager
7 days ago
Curtis Lane Equipment is a leading authorized Bobcat dealer serving the southeastern United States with 9 full-service locations. We offer sales, rental, parts, and service of all Bobcat machines.
Job Summary
We are seeking an experienced Rental Department Manager to join our team in Raleigh, NC. As a key member of our management team, you will be responsible for driving profitability and customer satisfaction in our Rental Department.
Estimated Salary: $55,000 - $65,000 per year
Key Responsibilities:
- Responsible for creating a positive customer experience by ensuring prompt and courteous service.
- Follows up with quote requests or availability to ensure timely fulfillment.
- Lokup, locate, and stock parts to meet customer needs.
- Assists with forecasting rental inventory additions and deletions to optimize business performance.
- Completes assigned training to stay up-to-date on industry developments and company policies.
- Maintains good housekeeping conditions for the department to ensure efficiency and productivity.
- Ensures accuracy of all invoicing, including additional billing items such as transportation charges, cleaning charges, fuel charges, damage waiver, etc.
- Communicates effectively with the Sales Manager regarding sales leads, new rental customers, and other business opportunities.
- Collaborates with the credit department to collect past due accounts and resolve customer conflicts.
- Available at all times to staff through appropriate use of communications devices.
- Assists in maintaining store inventory processes, including putting away truck deliveries.
Requirements:
- Familiarity with farm and construction equipment highly desired.
- Must be detail-oriented and exhibit strategic thinking to meet customer needs.
- Possess excellent communication skills and work well on a team.
- Prior customer service experience preferred.
- Requires good eye/hand coordination using computer systems, phones, emails, texts, and must be able to write legibly.
- Must have prior experience following safety requirements.
- Ability to lift, carry, push, pull up to 50 lbs at a time.
- May require sitting or standing/walking throughout the work day.
Benefits:
- Competitive compensation.
- Commission eligible.
- Medical, Dental, and Vision Insurance.
- Short Term Disability paid for by the company.
- Long Term Disability and Life Insurance.
- 401(k) with company match.
- Paid time off.
- Paid holidays.
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