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Emergency Management Claims Coordinator
2 months ago
Company Overview:
AC Disaster Consulting is a prominent consulting firm dedicated to delivering comprehensive emergency management services. We specialize in planning, preparedness, response, recovery, and mitigation for both public and private sectors during natural disasters and catastrophic events.
Mission Statement:
Our mission is to provide empathetic consulting services to clients at local, state, federal, and industry levels, actively engaged in disaster response, recovery, and preparedness.
Position Overview:
The Emergency Management Claims Coordinator is an essential role within our organization, serving as both an analyst and case manager to assist survivors through effective case management.
Key Responsibilities:
1. Identify, analyze, and resolve challenges in claims processing, offering recommendations to enhance processing efficiency.
2. Oversee and evaluate third-party claims processing procedures, compiling and analyzing data to suggest corrective actions.
3. Collaborate with subject matter experts and technical staff to gather necessary information for developing actionable courses of action (COAs).
4. Facilitate the removal of barriers in claims processing through effective management and negotiation with contract claims processors.
Qualifications:
1. High school diploma is required.
2. A minimum of 5 years of customer service experience.
3. 3-5 years of experience as a program analyst or claims processor in disaster recovery.
4. 3+ years of experience in insurance and claims processing.
5. Proven emotional intelligence, problem-solving skills, and strong communication abilities.
6. Experience in developing COAs and recommending corrective actions.
7. Proficiency in Excel and other Office 365 applications.
Work Environment:
This position requires flexibility in scheduling, including potential after-hours and weekend work. The role may involve long hours at a computer or on-site with clients, necessitating the ability to sit or stand for extended periods.
Additional Information:
AC Disaster Consulting is an Equal Opportunity Employer, committed to fostering a diverse workforce and an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
