Customer Service Representative

2 weeks ago


Blue Mound, Kansas, United States Phoenix Innovations Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Customer Care team as a Customer Service Representative. As the first point of contact for our customers, you will provide expert advice and support in order processing, identifying new customer needs and requirements, and documenting customer inquiries.

Key Responsibilities
  • Provide exceptional customer service and support via phone
  • Process customer orders and resolve any issues that may arise
  • Identify and document customer needs and requirements
  • Work collaboratively with the team to achieve customer satisfaction
Requirements

To be successful in this role, you should have a completed commercial education and enjoy interacting with customers over the phone. Your empathetic nature allows you to effectively address various customer needs, and you should also have strong organizational skills and excellent verbal and written communication abilities.

What We Offer

In return, we offer a range of benefits, including a company pension plan, corporate benefits, company events, gym discounts, and more. Our office in Backnang is easily accessible, and we also offer the option for remote work. We provide a variety of perks, such as free fruit and coffee, a job bike, and a mental well-being program.

We are committed to providing a supportive and inclusive work environment that allows our employees to grow and develop their skills. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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