Debt Resolution Specialist

We are seeking a highly skilled Debt Resolution Specialist to join our team at Automated Collection Services. As a key member of our Student Loan Department, you will play a critical role in handling inbound and outbound calls with borrowers to discuss their outstanding balances and offer resolutions for repayment.

• Communicate with borrowers through inbound and outbound calls to discuss their outstanding balances and offer resolutions for repayment.
• Ensure compliance with all relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA), while conducting debt collection activities.
• Maintain accurate and up-to-date records of all communication and collection activities.
• Handle debtor inquiries or disputes in a timely and professional manner, working towards satisfactory resolution while protecting the interests of the organization.
• Utilize the internet effectively for location information through skip tracing efforts.

• High School Diploma.
• Call center/debt collection experience: highly preferred, but not required.
• Ability to work 40 hours a week.
• Ability to work with all members of the ACSI team in a fair and friendly manner and to treat each team member with dignity and respect (FFDR).

• Ability to de-escalate high stress calls.
• Knowledge of FDCPA and state laws.
• Read, interpret and apply laws, rules, regulations, policies and/or procedures.
• Ability to multi-task by speaking with customers and typing notes simultaneously.
• Proficient knowledge of relevant computer programs such as MS office.
• Possess a high level of professionalism.
• Must be punctual and dependable.
• Effective written and verbal communication skills.
• Great attention to detail and accuracy.
• Strong organizational and time management skills to handle multiple accounts and prioritize collection activities efficiently.

• Must have the ability to travel to the ACSI Headquarters each day for training: Monday-Thursday 8:00am-5:00pm and Friday 8:00am-3:00pm.
• Hybrid Work Environment is available after the completion of training and 60 days client approved performance - 3 days in office, 2 days remote.

• High speed internet connection with the ability to connect to your client assigned system utilizing a connection via ethernet cable.
• The Federal Communications Commission (FCC) set the standard for broadband internet at 25 Mbps for download speeds, and 3 Mbps for upload. To be considered "high speed" your download speed should be higher than the 25 Mbps standard, ranging anywhere from 100 to 1,000 Mbps.
• Home office with ZERO background noise and ZERO distractions.
• It should be noted that in the event there are attendance issues or compliance issues remote work may be suspended and work within the office may be required.