Banking Services Representative

1 month ago

Santa Fe, New Mexico, United States Enterprise Bank and Trust Full time
Job Title: Teller I

Job Summary:

As a Teller I at Enterprise Bank & Trust, you will provide exceptional customer service and support to clients by processing transactions, answering questions, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Process a variety of transactions, including deposits, withdrawals, and transfers, while maintaining accuracy and attention to detail.
  • Respond to client inquiries and concerns in a courteous and friendly manner, providing solutions and alternatives when necessary.
  • Perform minor account maintenance tasks, such as address changes and debit card maintenance, as trained and assigned.
  • Refer clients to internal experts when additional financial goals and needs are recognized.
  • Educate clients on bank technology, including mobile and online banking, ATM, and ITM.
  • Assist branch and fellow team members by achieving goals and sharing responsibility of daily tasks.
  • Ensure safe and sound banking practices, including adherence to all applicable laws and regulations.
  • Assist in opening and closing the branch, following procedures set by corporate security.

Requirements:

  • Strong math and problem-solving skills.
  • Excellent interpersonal and customer service skills, with the ability to cross-sell products and services.
  • Maintain confidentiality of client transactions and bank records.
  • Team-oriented, with a positive attitude and ability to work well with others.
  • Strong oral and written communication skills.
  • Ability to operate standard office equipment, such as computer workstations, calculators, and copiers.
  • Ability to prioritize, handle multiple tasks, and work independently.
  • Strong organizational skills and detail-oriented, with a high degree of accuracy.
  • Willingness to travel to other locations as necessary for branch coverage.

Education and Experience:

  • High school diploma or equivalent required.
  • Customer service experience required.
  • Experience working in an environment with individual and team goals preferred, one year of cash handling experience preferred.

Computer and Software Skills:

  • Skilled in operation of a personal computer, including Microsoft Word and Excel.
  • Google Suite.
  • IBS.
  • Salesforce.

Equal Opportunity Statement:

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust, please contact Human Resources at [insert contact information].

Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please download the Equal Employment Opportunity is the Law poster HERE.

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