Service Advisor
3 days ago
Premium Velocity Auto LLC is a leading provider of vehicle care services, dedicated to delivering exceptional customer experiences and promoting sustainable mobility solutions. We value our employees and strive to create a positive and inclusive work environment that fosters growth and development.
About the JobWe are seeking a highly motivated and customer-focused Service Advisor to join our team at Premium Velocity Auto LLC. As a key member of our service department, you will play a critical role in providing exceptional customer experiences while promoting our vehicle care services.
Responsibilities- Greet and escort guests from their vehicles as you review their requests.
- Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
- Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
- Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
- Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
- Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
- Proven face-to-face customer service or sales experience.
- Ability to perform the responsibilities of the job.
- Able to stand for an extended period.
- Ability to bend, stoop, reach, crawl, and climb stairs.
- Ability to lift over 50 pounds.
- Comfortable working in an enclosed and/or semi-outdoor environment.
- Authorized to work in the US without sponsorship.
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