Director of Luxury Service Experience
6 days ago
Cirrus Design Corporation is committed to providing an exceptional experience, fostering innovation, and promoting a collaborative and engaging work environment. We are seeking an accomplished Managing Director to join our team and lead our McKinney, TX location.
Key Responsibilities:
- Customer Experience & Brand Representation: Deliver the Cirrus brand experience through a world-class facility designed to create a unique environment for our customers.
- Financial & Operational Leadership: Take full P&L responsibility for Cirrus Services McKinney, manage budgeting, accurate forecasting, and oversee financial performance to meet or exceed targets.
- Transition Leadership: Lead the transition to a newly built facility by implementing standardized, repeatable practices as outlined in the Cirrus Services PlayBook. Drive continuous innovation, moving from startup mode to long-term execution.
To be successful in this role, you will need:
- Bachelor's degree required, with a preference for business or hospitality focus. MBA is preferred.
- Minimum 10 years of leadership experience in luxury goods, hospitality, aviation, or related industries. General Aviation experience required; pilot's license is strongly preferred.
- Prior experience with facility management, including P&L responsibility, and familiarity with continuous improvement practices (e.g., Lean, Six Sigma).
- Exceptional leadership, communication, and conflict resolution skills. Strong organizational, problem-solving skills, and a customer-focused mindset.
We offer a salary range of $160,000 - $200,000 per year, depending on experience, plus a comprehensive benefits package including health insurance, retirement plan, and paid time off.
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