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Cashier

2 months ago

Airway Heights, Washington, United States Kalispel Tribe of Indians - KTEA Full time
Job Title: Cage Cashier

Job Summary:

We are seeking a highly skilled Cage Cashier to join our team at the Kalispel Tribe of Indians - KTEA. As a Cage Cashier, you will be responsible for handling cash and currency transactions, providing exceptional customer service, and maintaining a secure and organized work environment.

Key Responsibilities:

  • Ensure compliance with the Kalispel Tribe of Indians - State of Washington Gaming Compact, Internal Controls, NIGC Regulations, and Northern Quest Policies and Procedures.
  • Safeguard Northern Quest Casino bankroll.
  • Maintain accurate bank balance in excess of $40,000.
  • Sell and redeem player terminal tickets.
  • Sell and redeem Gift Cards through the IG system.
  • Perform patron management functions, including setting up guest accounts, issuing comps, printing player cards, updating guest information, redeeming rewards.
  • Redeem Coupons.
  • Redeem vouchers through the Epicentral system.
  • Redeem Promotional Payout Vouchers.
  • Exchange foreign currency by accurately computing exchange rates.
  • Exchange cash and chips for customers following specific cash and chip handling procedures.
  • Follow current check cashing and credit/debit advance policies while processing checks and credit/debit transactions through the appropriate software.
  • Work as a team with other team members to maintain the best service standards available.
  • Assure that all items of value are secured when leaving the work area.
  • Call for assistance when any transaction is suspicious.
  • Notify a supervisor in case of a discrepancy with a guest or any other irregularity.
  • Assist with tracking all reportable transactions in accordance with Title 31 requirements.
  • Maintain confidentiality of casino and guest operations data.
  • Prepare, issue, and receive poker dealer banks.
  • Assist the poker department in multiple duties associated with poker tournaments, live poker games, and poker payouts.
  • Reconcile bank at the end of the shift.
  • Provide exceptional guest service to all external and internal casino guests, utilizing the principles of the core values.
  • Ensure control/protection of company assets.
  • Maintain a neat and orderly working space to present a professional image.
  • Be available and willing to work any changes in hours deemed necessary for Business Levels.
  • Responsible for maintaining a consistent, regular good attendance record.
  • Responsible for attending mandatory training classes and department meetings.
  • May be required to be a panelist for the Internal Review Hearings.

Requirements:

  • High school diploma or general education degree (GED).
  • Two years of prior cashiering or cash handling experience or working in a fast-paced, multi-task environment, or an equivalent combination of both.
  • Must be computer literate with working knowledge of Microsoft programs and cash processing software.
  • Ability to handle cash accurately.
  • Delivery of outstanding, attentive, and friendly service to customers.
  • Requires ability to operate a 10-key.
  • Ability to handle stress, remain calm, and courteous, and handle a wide variety of clientele.
  • Ability to maintain effective working relationships with department heads, team members, and guests.
  • Ability to work with mathematical concepts such as fractions, percentages, and ratios to practical solutions.
  • Excellent organizational, communication, and interpersonal skills.
  • Skill in solving practical problems and dealing with situations where only limited standardization exists.
  • Able to perform minimal troubleshooting on basic equipment used in essential job functions.
  • Ability to obtain and maintain a Tribal Gaming License and a Class III Gaming License.
  • Completion and passing score on a cage math test.
  • Completion and passing of the Cage training program.
  • Completion and passing Title 31.
  • Ability to work nights, weekends, and holidays as required.

Physical Demands:

  • Requires the ability to lift and/or move objects weighing a minimum of 13 lbs or up to 50 pounds.
  • Constantly requires the ability to give and receive detailed information through verbal communication.
  • Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
  • Constantly requires working with fingers rather than the whole hand or arm.
  • Constantly requires repetitive movement of the wrists, hands, and/or fingers.
  • Often requires walking or moving about to accomplish tasks.
  • Constantly requires standing for sustained periods of time.
  • Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
  • Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
  • Occasionally requires stooping or bending which entails the use of the lower extremities and back muscles. Infrequently requires crouching.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is frequently exposed to tobacco smoke, moving mechanical parts, and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.