Senior Technical Big Data Support Engineer
3 days ago
We are seeking a highly skilled Senior Technical Big Data Support Engineer to join our team at Oracle. As a member of our Support organization, you will be responsible for delivering post-sales support and solutions to our customer base while serving as an advocate for customer needs.
Key Responsibilities- Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.
- Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
- Manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model.
- Work towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)
- Contribute to Knowledge Management content creation and maintenance.
- Work with development on product improvement programs (testing, SRP, BETA programs etc) as required.
- Bachelor's degree in computer science, Engineering or related technical field.
- 5+ years of proven professional and technical experience in Big Data Appliance (BDA), Oracle Cloud Infrastructure (OCI), Linux OS and within areas like Cloudera distribution for Hadoop (CDH), HDFS, YARN, Spark, Hive, Sqoop, Oozie etc.
- Excellent verbal and written skills in English.
- Good hands-on experience in Linux Systems, Cloudera Hadoop architecture, administration and troubleshooting skills with good knowledge of different technology products/services/processes.
- Experience in multi-tier architecture environment.
- Fundamental understanding of computer networking, systems, and database technologies.
- Desire to learn, or expand knowledge, about Oracle database and associated products.
Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. We're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling, option one.
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.
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