Customer Service Representative
6 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Randstad. As a key member of our Quality Control and Quality Assurance service team, you will be responsible for ensuring that all customer inquiries, concerns, and issues are addressed promptly and effectively.
Key Responsibilities- Provide guidance and support to team members, continuously improving processes and leading by example
- Set clear performance objectives and provide regular feedback and coaching
- Develop and maintain customer service policies and procedures
- Handle escalated customer inquiries, complaints, or sensitive issues ensuring timely resolution and customer satisfaction
- Work closely with cross-functional teams to monitor order updates or quality issues
- Coordinate training for new team members and provide ongoing training and development to enhance team performance
- Customer Relationship Management skills
- Customer support experience
- Call Center Support skills
- Follow-up skills
- Typing skills
- Basic computer skills
- Customer relations skills
- Client service skills
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.
We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.
We offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
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