Hotel Operations Manager

3 weeks ago


Portland, Oregon, United States Embassy Suites Portland Tigard Full time
About the Role

Embassy Suites Portland Tigard is seeking a skilled Night Auditor to join our team. As a key member of our operations staff, you will play a critical role in ensuring the smooth operation of our hotel.

The ideal candidate will have previous customer service experience, preferably overnight, and strong verbal and written communication skills. They will also be able to read, write, type, and use basic technology, as well as stand for an entire shift and lift at least 25 pounds.

Job Summary
  • We offer an estimated salary range of $55,000 - $65,000 per year, based on your qualifications and experience.
  • As a Night Auditor, you will work overnight hours to supervise the hotel and reconcile daily transactions.
  • You will create memorable guest experiences with attention to detail and a desire for routine.
Key Responsibilities
  1. Review daily transactions and checklists for completion and accuracy.
  2. Ensure prompt and courteous service to guests.
  3. Apply problem-solving skills to resolve guest issues.
  4. Follow proper cash handling procedures and post and reconcile charges.
  5. Ensure emergency notification procedures are followed.
  6. Communicate effectively between shifts and departments.
Benefits
  • We offer benefits to enhance health and well-being, including fast-cash, hotel discounts, paid holidays, vacation and sick time, and company-matched 401(k) plans.


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