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Customer Service Representative PRN Days
2 months ago
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Trinity Health. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our patients and healthcare providers.
Key Responsibilities- Answer phone requests for test results to physicians and other healthcare personnel, ensuring accurate and timely communication.
- Ensure accurate electronic documentation of calls, faxed reports, and other communications.
- Print and fax lab reports as directed by order, maintaining confidentiality and attention to detail.
- File lab reports for courier delivery and prepare lab reports for mail, as needed.
- Page courier for stat and routine pick-ups, ensuring timely delivery of critical information.
- Review reports for missing information and correct as necessary, maintaining high standards of quality and accuracy.
- Retrieve and review original physician orders for demographic information, ensuring accuracy and completeness.
- Collaborate with other departments to problem-solve and provide timely results, embodying the principles of Lean/Six Sigma.
- Driver's License
- High school diploma or G.E.D. preferred
- One-year experience in a client services/clerical position required
- Previous laboratory experience preferred
- Computer experience preferred
- Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. We are committed to providing exceptional care to our patients and communities, and we are seeking like-minded individuals to join our team.
We value diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all colleagues. We are an Equal Opportunity Employer and welcome applications from qualified candidates of all backgrounds.
