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Restaurant Operations Manager

2 months ago

Alexandria, Virginia, United States Five Guys Full time
About the Role

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Five Guys. As an Assistant Manager, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a high-performing team.

Key Responsibilities
  • Restaurant Operations: Oversee the day-to-day operations of the restaurant, including managing inventory, controlling costs, and maintaining high standards of quality and cleanliness.
  • Team Leadership: Lead and motivate a team of restaurant staff, providing guidance, coaching, and development opportunities to ensure they have the skills and knowledge needed to succeed.
  • Customer Service: Ensure that every customer has an exceptional experience, responding promptly to their needs and concerns, and providing personalized service to build loyalty and drive repeat business.
  • Performance Management: Monitor and analyze sales, customer satisfaction, and employee performance data to identify areas for improvement and implement strategies to drive growth and profitability.
  • Compliance: Ensure that the restaurant is in compliance with all relevant laws, regulations, and company policies, including health and safety, employment, and customer data protection.
Requirements
  • Leadership Experience: 1+ years of experience in a leadership role in the restaurant industry, with a proven track record of success in managing teams, driving sales growth, and improving customer satisfaction.
  • Customer Service: Excellent customer service skills, with the ability to build strong relationships with customers, colleagues, and suppliers.
  • Communication: Strong communication and interpersonal skills, with the ability to effectively communicate with team members, customers, and stakeholders.
  • Problem-Solving: Ability to analyze problems, identify solutions, and implement changes to drive improvement and growth.
  • Adaptability: Flexibility and adaptability, with the ability to work in a fast-paced environment and respond to changing circumstances.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for Growth: Opportunities for career growth and development, with a clear path for advancement and professional development.
  • Recognition and Rewards: Recognition and rewards for outstanding performance, including bonuses, promotions, and other incentives.
  • Work-Life Balance: A healthy work-life balance, with flexible scheduling and opportunities for remote work.