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Senior Director Operations Engineering
2 months ago
The Senior Director of Engineering, Problem & Risk Management, will be responsible for leading the Problem Management and Risk Management function within the Engineering department. This role is vital in ensuring the operational resilience, stability, reliability, and availability of our technology platforms by proactively identifying, analyzing, and mitigating risks, as well as identifying and resolving (recurring) technical issues.
Key Responsibilities- Develop and execute the strategic vision for the Problem & Risk Management functions within the Engineering department.
- Lead and mentor a team of problem managers, risk managers, and engineers, fostering a culture of accountability, innovation, and continuous improvement.
- Collaborate with executive leadership to ensure alignment of problem and risk management strategies with overall business objectives.
- Oversee the identification, analysis, and resolution of (recurring) issues across the critical facility assets in all our data centers.
- Ensure thorough root cause analysis (RCA), utilizing structured methodologies (e.g. 5-Whys, Ishikawa) is conducted for incidents and the identification of systemic issues, and that permanent corrective actions are implemented effectively.
- Manage the entire lifecycle of problems, from detection and prioritization to documentation and resolution, minimizing impact on business operations.
- Identify, assess, and mitigate risks related to technology and operations, ensuring the protection of the organization's assets and operations.
- Develop and implement risk management frameworks, policies, and procedures in alignment with industry standards.
- Monitor emerging risks, industry trends, and regulatory changes, adjusting strategies as needed to address potential threats.
- Collaborate closely with Incident, Change, and Asset management, the overall company risk department, Operational Excellence, the regional Field Ops teams, the Compliance departments, and other key stakeholders to ensure problems and risks are managed effectively.
- Facilitate communication and coordination among teams to minimize downtime, manage risks, and ensure seamless operations.
- Lead cross-functional task forces during major incidents or risk events, ensuring swift and effective resolution and mitigation.
- Ensure adherence to regulatory requirements, industry standards, and internal policies related to risk management and problem resolution.
- Implement governance processes to track and manage risks, incidents, and problems, ensuring compliance with relevant frameworks (e.g. ITIL).
- Provide regular reports to senior leadership on the status of problem and risk management activities, including key trends, metrics, and action plans.
