NOC Network Technician

4 days ago


Charlotte, North Carolina, United States Lighthouse Technology Services Full time
Job Title: NOC Technician

Lighthouse Technology Services is seeking a skilled NOC Technician to join our team. As a NOC Technician, you will be responsible for monitoring critical network elements and service performance for various technologies.

Key Responsibilities:
  • Monitor and troubleshoot network systems to ensure optimal performance.
  • Analyze and resolve incidents in a timely and accurate manner.
  • Communicate effectively with internal and external stakeholders during major outage events.
  • Escalate incidents as required and on a timely basis.
  • Generate maintenance notifications for planned events.
  • Measure performance on various technologies and generate reports as needed.
  • Perform network upgrades during maintenance windows.
  • Actively seek out and document process improvements.
Requirements:
  • Two-year Associate Degree in Computer Science or Computer Engineering or related experience and/or training.
  • Two years of relevant customer service and/or technical experience.
  • Experience with Microsoft Office and other business software applications.
  • Effective network troubleshooting skills.
  • Exceptional interpersonal, communication, and organizational skills.
  • Attention to accuracy, detail, and completeness.
  • Self-motivated with minimal supervision.
Pay Range:

$22-$25/hr



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