Seasonal Customer Support Specialist
2 weeks ago
Position: Temporary Customer Support Specialist - In-office or Remote - Full Time or Part Time
Only in-office candidates will be evaluated for full-time opportunities after the holiday season
Compensation:
- Remote: $18.00 per hour
- In-office: $20.00 per hour
- Tentative Start Date: ASAP
- Tentative End Date: Friday, January 4th
Job Overview:
We are in search of Customer Support Specialists dedicated to delivering outstanding assistance to our esteemed clients. The ideal candidates will demonstrate exceptional communication, problem-solving, and interpersonal abilities, ensuring that our clients enjoy a positive interaction with our brand. Customer Support Specialists will serve as the primary contact for client inquiries, providing timely and precise support through various communication channels.
Key Responsibilities:
- Act as the initial point of contact for clients, addressing inquiries, resolving issues, and supplying information on products, services, and company policies.
- Respond swiftly to client inquiries through multiple channels, including phone calls, emails, and live chat, ensuring client satisfaction and upholding a positive company image.
- Assess and understand client needs to achieve resolution, escalating complex matters to the appropriate department for further assistance (team lead or Manager).
- Maintain a thorough understanding of company products, services, and promotions to confidently address client inquiries.
- Process orders, returns, and exchanges accurately and efficiently, adhering to company policies and procedures.
- Keep precise records of client interactions, transactions, comments, and feedback for internal review and analysis.
- Resolve client complaints with empathy and professionalism, aiming to exceed expectations and foster client loyalty.
- Perform any additional tasks associated with Maine Lobster Now as directed by your supervisor.
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Demonstrated experience in customer service or a related field, preferably in a retail or e-commerce setting.
- Ability to think critically and provide effective solutions in a dynamic environment.
- Empathy and patience, along with the capacity to remain calm and professional under pressure.
- Proficiency with computers, including the use of customer service platforms, CRM software, and Microsoft Office suite.
- Flexibility to work in a rotating shift schedule, including evenings, weekends, and holidays.
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