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Assistant Manager

2 months ago

Oxnard, California, United States Design Within Reach Full time
Job Summary

We are seeking a highly skilled and experienced Sales and Service Leader to join our team at Design Within Reach. As an Assistant Manager, you will play a key role in driving sales growth, providing exceptional customer service, and maintaining a high level of store appearance and operations.

Key Responsibilities
  • Partner with the General Manager to develop and implement sales strategies to meet or exceed sales goals
  • Provide leadership and support to the studio team, ensuring a positive and productive work environment
  • Develop and maintain a thorough knowledge of Design Within Reach products, including features, benefits, and design principles
  • Use product information and design knowledge to show and explain merchandise features and benefits to customers
  • Help customers in a courteous, knowledgeable, and genuinely interested manner, suggesting additional items based on assessing customer needs
  • Close sales, writing quotes and following up with customers to ensure satisfaction
  • Support the coordination of hosting design-related events and extending Design Within Reach's reach and involvement in the local design community
  • Handle all merchandise returns and customer problems/complaints in a positive manner
  • Enter customer orders according to company procedure
  • Maintain a thorough knowledge of Design Within Reach products, including features, benefits, and design principles
  • Read all communication and materials on product forwarded from corporate offices
  • Demonstrate an enthusiasm for design, including designers and the design industry
  • Attend studio meetings, share information amongst peers, and make use of the web and catalog
  • Maintain the Studio's design and housekeeping standards
  • Support floor and fixture changes
  • Receive, process, and ship product
  • Make use of the visual standards guidelines to ensure the studio meets company standards at all times
  • Maintain a clean work space, back room, and restroom
  • Support basic maintenance of the studio (light bulb replacement, painting)
  • Practice awareness of and compliance with loss prevention and safety procedures
  • Contact the General Manager or Area Manager should any loss prevention or safety situation arise or be suspect
  • Work well with customers, fellow associates, and corporate contacts
  • Partner with fellow associates and promote a positive team spirit
  • Follow company procedures, including attendance, personal conduct, dress code, and employee discount
  • Communicate constructively and objectively with corporate offices when resolving customer issues
Requirements
  • Previous experience or education in design or architecture preferred
  • Able to identify customer needs and problem-solve, to understand and explain product features and benefits
  • Design Savvy
  • Retail experience in a commission sales environment is a plus
  • Experience with a POS system and proficient with MS Office software and web navigation
  • Able to routinely move objects weighing over 20 pounds, and to understand and properly use a hand truck, carpentry tools, ladders, and other basic materials required in merchandising the Studio
  • Attention to detail and outstanding problem-solving skills
What We Offer

As an Assistant Manager at Design Within Reach, you will be eligible for our comprehensive benefits package, including medical, dental, and vision insurance, paid holidays, parental leave, green transit subsidy, and more.