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Customer Engagement Associate

2 months ago

Sherman Oaks, California, United States Chico's Full time
POSITION SUMMARY:

The Retail Sales Specialist plays a crucial role in assisting Management to foster a customer-centric and product-oriented sales environment, where our core values and guiding principles are integral to all store operations. This includes ensuring an exceptional customer experience while maximizing profitability.


KEY RESPONSIBILITIES:

Sales Performance:
  • Achieves company sales targets by employing effective sales techniques and sharing product knowledge with customers; assists in merchandise selection or locating items based on customer preferences.
  • Stays informed about current promotions and sales; upholds pricing and visual merchandising standards.
  • Maintains high standards in merchandise handling, presentation, loss prevention, and other duties as assigned by Management.
  • Contributes to visual merchandising initiatives, including monthly store setups and area maintenance.

Customer Service Excellence:
  • Exemplifies and promotes the Most Amazing Personal Service (MAPS) principles, ensuring a seamless omni-channel experience.
  • Addresses customer concerns promptly and effectively.
  • Facilitates a quick and efficient checkout process, remaining knowledgeable about payment policies, coupon acceptance, returns, exchanges, security protocols, and other operational guidelines.
  • Encourages additional purchases at checkout, including gift card sales.
  • Enlists clients in the rewards program.
  • Builds and nurtures a loyal customer base through personalized service and wardrobe consultations.
  • Maintains up-to-date knowledge of product fit and style offerings both in-store and online.
  • Ensures consistent communication with clients through the customer book.

Operational Efficiency:
  • Assists in replenishment tasks to keep the store well-stocked and visually appealing.
  • Supports order fulfillment processes.
  • Participates in visual merchandising tasks, including floor layouts, window displays, and signage placement as directed.
  • Helps maintain the cleanliness and organization of the boutique.

Team Collaboration and Development:
  • Encourages a collaborative and inclusive approach to problem-solving.
  • Actively seeks personal development opportunities and welcomes constructive feedback.

QUALIFICATIONS:
  • High School diploma or equivalent.
  • Prior retail or sales experience is preferred.
  • Must be at least 18 years old.
  • Strong communication and customer service skills.
  • Able to adapt to technology utilized by the company.
  • Excellent organizational skills with the ability to multitask in a fast-paced environment.
  • Ability to communicate effectively with customers, associates, and management.
  • Regular attendance is essential to ensure adequate coverage for company objectives. Flexibility to work evenings, weekends, and holidays is required.

PHYSICAL DEMANDS:
  • Frequent walking and standing throughout an 8-hour shift.
  • Occasional lifting of up to 50 lbs. (1-33% of an 8-hour shift).
  • Regular climbing (34%-66% of an 8-hour shift).

This position may be available across various brands, and specific duties may differ from one brand to another.

Chico's FAS, Inc. is an equal opportunity employer and does not discriminate based on any protected category under federal, state, or local law.