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Customer Service Ambassador

2 months ago

Jerome, Idaho, United States Nelson-Jameson, Inc. Full time
Job Summary:

The primary function of the Customer Service Representative (CSR) is to provide exemplary service to Nelson-Jameson customers via various communication channels. The CSR staff will assist customers through order processing and expediting, quotes, repairs, returns, delivery information, product knowledge, research, problem solving, and follow-up. Attention to detail, strong interpersonal communication skills, and a willingness to collaborate within the department and with other business units is essential.

Duties/Responsibilities:
  • Handles incoming calls as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, professional overall service.
  • Processes incoming quotes, orders, repairs, and returns by entering into the computer system in a timely, accurate, and efficient manner.
  • Initiates callbacks to customers as needed for delivery, pricing, product, and other order detail verification.
  • Processes new customer account requests with proper and timely paperwork completion and pleasant, professional communications.
  • Keeps current on promotional events and new products, effectively informing customers on such events.
  • Uses good judgment in referring customers to others for technical assistance, utilizing conferencing when this improves service to the customer and increases knowledge-base for the CSR.
  • Listens actively to the customers to identify needs and provide solutions.
  • Built a positive rapport, and thus customer loyalty, with new and existing customers through exemplary service.
  • Collaborates with other departments to provide the best service to customers through effective teaming.
  • Serves as a backup to cover the front desk to check in visitors and perform any other front desk-related duties.
  • Other duties as assigned.
Required Education and Experience:
  • High school degree or equivalent.
  • Computer knowledge skills and ability.
Preferred Education and Experience:
  • Education: Post-secondary degree.
  • Experience: General office experience, telephone customer service, or similar experience.